Two weeks on the service desk

In summer 2026, the person on the Waterville TG service desk went on vacation for two weeks.

Their ticket queue covers all four of the company’s sites.

As a level 2 support intern, I took over that whole queue on my own.

I also covered level 1 support in person and remotely, accounts (create, change, reset) and workstations, from prep to handover.

No break in service during those two weeks.